OUR BLOG _ INTERVIEW WITH JAMES ALTMAN MANAGING DIRECTOR

How are you finding your new role? Could you talk a bit about the challenges you had to face?
"I am enjoying it. It's a balancing act with the main criteria being keeping clients happy with informative discussions and solutions and empowering the team to be able to maximise their potential. That is ultimately is my biggest challenge. It is an evolving business. We are trying to move away from the previous structure and image and become a more professional, efficient and better organisation with heavy focus on customer service."

So that is basically the new direction for the company. And these are the things you are trying to do different?
"Yes, correct. The business has been in a set way for 15 years and it will take time, but everyone have bought in to it, and that is about implementing what we want to do. Business has significantly changed especially in the last 2-5 years. I think that is where I am trying to take things forward. It is all about the impression we are giving to other people and I want that to be a good impression. We have got some great staff here, and I really want to give them a platform to reflect that."

What would be the new abacus image?
"Professional, friendly, service, listen, communicate, deliver."

How do you see the future of Abacus? And what is your main goal?
"I would like to spend the next couple of years consolidating of business, looking at our current areas in the right level in terms of exposure, brand awareness and the community. That is the key aspect as an agency we have to be part of the community and once we have done that, look for further growth areas. What I see a gap in the marketplace is to have a very large independent business, which is where I want to go. We have always been an independent agency and that is the way I want to continue, taking certain traits from corporate environment and interlinking the two. I do not believe there is an agency out there at the moment in our areas who has that approach. That is where we are trying to get too."

So it is really exciting?
"Yes, exciting, personally and professionally it is a busy year what with the birth of my first child and taking over the business but enjoying it, it is great, a lot of fun and a challenge I am embracing."

How do you see the property market now? In terms of sales and lettings? What kind of activity are you experiencing?
"It is a tough market. The approach has to be that you have to A) deliver a good service B) have to be thorough. There used to be many people looking to buy and rent properties almost sold and let themselves. We have to be in depth in what we do and we have to really understand our clients on all sides. Really work with them understand their needs. Spend time with the people looking; educating people on the market, we are the property experts. We have to understand what the economy doing, the political landscape, market landscape in our area, schools, events. Everything is connected. Be Truthful, be honest, be direct & work hard. Harder than ever done before, that is the only approach and the one we have here."

Written by James Altman Source Abacus Estates

Services

Residential Sales

Residential Sales

Having been a prominent local Agent for over 25 years we provided a tailored approach to selling your property and work closely with all buyers to match their specific needs to our clients property ensuring a high success rate. We use innovative technology alongside our staffs local area experience to give you a personable and effective service.
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Commercial

Commercial

With a varying portfolio of commercial properties available, we are able to tailor for all specific needs and flexible terms for the Landlord and Tenants benefit. Ranging from medical surgery, retail units and warehouses, we can help your business secure itself for the future.
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Residetial Lettings

Residetial Lettings

Understanding Landlords and Tenants needs is the core of our approach, knowing the locale is what we pride ourselves on. This combined with the latest technology at your fingertips and quality design and marketing means a smooth Lettings process for both Landlord and Tenant.
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Investment & Development

Investment & Development

We cover all property sectors, with specialists in residential, commentarial, mixed use and strategic land projects, serving the interests of land owners, property companies, registered providers, house builders. Our primary objective is to seek development opportunities for clients and use expertise to add value, build and manage a range of exciting projects.
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In-House Marketing & Graphic Design

In-House Marketing & Graphic Design

We offer bespoke marketing strategies which include a 360° in-house marketing service: photography, floor plans, website design, brochure and brochure designs, graphics, social media…and a lot more.
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Property Management

Property Management

Let us take the strain and anxiety out of managing your property with our hands-on approach. Our landlords can be assured that we will act on their behalf and with their best interests at heart. To ensure a fast, efficient and informative service for our landlords, we have installed the latest computer technology so that clients’ payments can be made by electronic transfer, followed up with a detailed statement of accounts. We also have a 24 hours unparalleled service and speedy response to all maintenance issues.
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