How are you finding your new role? Could you talk a bit about the challenges you had to face?

I am enjoying it. It's a balancing act with the main criteria being keeping clients happy with informative discussions and solutions and empowering the team to be able to maximise their potential. That is ultimately is my biggest challenge.

It is an evolving business. We are trying to move away from the previous structure and image and become a more professional, efficient and better organisation with heavy focus on customer service.

So that is basically the new direction for the company. And these are the things you are trying to do different?

Yes, correct. The business has been in a set way for 15 years and it will take time, but everyone have bought in to it, and that is about implementing what we want to do. Business has significantly changed especially in the last 2-5 years. I think that is where I am trying to take things forward.

It is all about the impression we are giving to other people and I want that to be a good impression. We have got some great staff here, and I really want to give them a platform to reflect that.

What would be the new abacus image?

Professional, friendly, service, listen, communicate, deliver.

How do you see the future of Abacus? And what is your main goal?

I would like to spend the next couple of years consolidating of business, looking at our current areas in the right level in terms of exposure, brand awareness and the community. That is the key aspect as an agency we have to be part of the community and once we have done that, look for further growth areas. What I see a gap in the marketplace is to have a very large independent business, which is where I want to go. We have always been an independent agency and that is the way I want to continue, taking certain traits from corporate environment and interlinking the two. I do not believe there is an agency out there at the moment in our areas who has that approach. That is where we are trying to get too.

So it is really exciting?

Yes, exciting, personally and professionally it is a busy year what with the birth of my first child and taking over the business but enjoying it, it is great, a lot of fun and a challenge I am embracing.

How do you see the property market now? In terms of sales and lettings? What kind of activity are you experiencing?

It is a tough market. The approach has to be that you have to A) deliver a good service B) have to be thorough. There used to be many people looking to buy and rent properties almost sold and let themselves. We have to be in depth in what we do and we have to really understand our clients on all sides. Really work with them understand their needs. Spend time with the people looking; educating people on the market, we are the property experts. We have to understand what the economy doing, the political landscape, market landscape in our area, schools, events. Everything is connected.

Be Truthful, be honest, be direct & work hard. Harder than ever done before, that is the only approach and the one we have here.



Services

Property Valuations
We offer a free, no obligation valuation service. We prepare and research thoroughly before we visit your property - always by appointment. We know the correct valuation for your property because we are local experts and, in any case, the more valuations we do, the better our guide will be. Please contact us to see how we can help you.
Quality Marketing
Marketing your property starts with appealing visual imagery. Our main goal is to add a personal touch to our property photos. We have our own in-house photographer who does all our photoshoots and allows us to truly represent our vision. We make sure you get the highest possible quality so that your property stands out from the crowd.
Property Management
Let us take the strain and anxiety out of managing your property with our hands-on approach. Our landlords can be assured that we will act on their behalf and with their best interests at heart. To ensure a fast, efficient and informative service for our landlords, we have installed the latest computer technology so that clients' payments can be made by electronic transfer, followed up with a detailed statement of accounts.
Legal and financial advice
Moving house can be one of the most stressful times of your life. However we know that by using our friendly, recommended law firm, Curry Popeck, that your conveyancing work will be dealt with speedily and efficiently. Stonehouse Financial is our recommended partner for mortgages & Enra Group for second charges, investment funding or bridging.
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Relocation Assistance
We are proud to be affiliated with Aussie Man & Van removals who are a market leading relocation firm covering the whole of the UK. They provide reliable relocation services and are fully insured by the BAR to give you the utmost peace of mind while your belongings are being moved.
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Maintenance
Our maintenance partner is APS Maintenance Ltd (APS) who have many years’ experience in residential property maintenance and building. With fully certified employees on call 24 hours a day, they provide an unparalleled service and speedy response to all maintenance issues.
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