When I stepped in to my new position, I said that I prefer to focus on certainties rather than uncertainties and while in the last 18 months we’ve ridden the wave of a series of ‘uncertainties’ that included a general election; the introduction of stamp duty on second properties; the continuation of historically low interest rates; and then of course, the big Brexit surprise, I believe that throughout this, there remains one certainty.

That is, that people will continue to move house and serious investors will continue to invest. Our job, therefore, remains to match people and property. Quite simply it’s our core objective.

Of course, our customers are engaging with the property market in increasingly varied ways and there’s no escaping the rise of online and hybrid operators. So how does someone like me, inheriting a well-established, largely branch-focused brand ensure it remains relevant, not just now but in the future?

For me, it all hinges on delivering first class customer service.

What customers need is an agent who will provide an unrivalled level of service; an agent who will go over and above; an agent committed to exceeding expectations. Being average or good is simply not enough.

First class customer service should meet the needs of all our current and potential customers. Looking to the future, we’re not only investing heavily in our digital presence through our award-winning website and recently launched innovative new app, but also in our branch network which is being refreshed throughout this year to offer welcoming and customer-centric interiors.

Some may view branches as a dying aspect of estate agency, preferring instead to invest in increasingly popular online offerings but I firmly believe a strong branch network continues to be pivotal to the overall experience, so long as it remains contemporary and relevant. It is, after all, the primary place for customer-agent relationships to be built and it’s all about offering choice.

So, as I take to the helm of a business with a rich heritage and strong traditions, I don’t feel unsettled by the path ahead. Instead, I see it as a series of opportunities to be seized and as I look to the coming year, I do so with much anticipation and excitement, safe in the knowledge that I have around me a team that oozes passion and positivity for what they do and which always keeps the customer at the heart of that.



Services

Property Valuations
We offer a free, no obligation valuation service. We prepare and research thoroughly before we visit your property - always by appointment. We know the correct valuation for your property because we are local experts and, in any case, the more valuations we do, the better our guide will be. Please contact us to see how we can help you.
Quality Marketing
Marketing your property starts with appealing visual imagery. Our main goal is to add a personal touch to our property photos. We have our own in-house photographer who does all our photoshoots and allows us to truly represent our vision. We make sure you get the highest possible quality so that your property stands out from the crowd.
Property Management
Let us take the strain and anxiety out of managing your property with our hands-on approach. Our landlords can be assured that we will act on their behalf and with their best interests at heart. To ensure a fast, efficient and informative service for our landlords, we have installed the latest computer technology so that clients' payments can be made by electronic transfer, followed up with a detailed statement of accounts.
Legal and financial advice
Moving house can be one of the most stressful times of your life. However we know that by using our friendly, recommended law firm, Curry Popeck, that your conveyancing work will be dealt with speedily and efficiently. Stonehouse Financial is our recommended partner for mortgages & Enra Group for second charges, investment funding or bridging.
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Relocation Assistance
We are proud to be affiliated with Aussie Man & Van removals who are a market leading relocation firm covering the whole of the UK. They provide reliable relocation services and are fully insured by the BAR to give you the utmost peace of mind while your belongings are being moved.
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Maintenance
Our maintenance partner is APS Maintenance Ltd (APS) who have many years’ experience in residential property maintenance and building. With fully certified employees on call 24 hours a day, they provide an unparalleled service and speedy response to all maintenance issues.
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